Admin Alert Management
The admin alert view aggregates alerts from every organization. This is your operational triage queue.
Alert severity levels
| Severity | Color | Default response time |
|---|---|---|
| Critical | Red | Immediate |
| High | Orange | 1 hour |
| Medium | Amber | 4 hours |
| Low | Blue | 24 hours |
Admin-level alerts
Some alert types are admin-only and do not surface to organization users:
- Infrastructure health degradation
- Database capacity warnings
- API gateway latency spikes
- License expiration approaching
- Agent version out of compliance
Alert routing for admins
Configure admin alert routing in Settings → Admin Notifications. Separate from organization-level routing — these go to your operations team, not to customers.
Escalation from customers
When a customer escalates a governance alert to you, use Alerts → View As Org to see exactly what the customer sees. This speeds up support resolution significantly.
Alert suppression at admin level
If a known infrastructure event is causing false alerts across multiple organizations (e.g., a scheduled maintenance window), you can suppress alert delivery for a specified time window from the admin console. Individual organization audit trails still record the events.